Terms & Conditions

Privacy / Security and Refund Policy:

Our Terms and Conditions do not affect your statutory rights. All of our prices are in Australian dollars AUD$ / A$; include GST where applicable. We accept most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. We only bill your card when your order is ready to be dispatched (Orders paid for using Paypal will be charged in full, this will include the cost of any out of stock items)

You can also pay by PAYPAL which is a simple, quick and secure way of paying online. All you need is a PAYPAL account. For more details go to www.PayPal.com We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. 

Inner City Cycles offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. 

When your order is processed your encrypted credit card number is removed from the web server. 

This means that there is no way that someone can obtain your credit card number from Inner City Cycles so you can order with confidence! Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information. Inner Cycles are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. You have trusted us by giving us these details and Inner City Cycles promise not to use these details for any other reason other than processing your order or informing you about the products and services of Inner City Cycles. We will not pass any of your details on to third parties for profit or otherwise. 

 We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).

Please choose carefully. We are not obligated to give refunds if your simply change your mind or make a wrond descision.